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How sw88 Handles Your Personal Data

At sw88, your personal data belongs to you — we collect only what we need to run your account, process your deposits via Touch 'n Go, GrabPay, Boost…

Data minimisation practiceTouch 'n Go & GrabPay account data securedYour right to access & correctEncrypted account storageMalaysia-region data handling

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What This Policy Covers and Where It Applies

sw88 Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

This policy applies to all personal data we process when you open an account with sw88 and use our services where local law permits. The information we collect includes your name, email address, phone number, deposit and withdrawal records tied to payment methods such as Touch

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'n Go, GrabPay, Boost dan FPX, and device identifiers used to secure your login sessions. We process this data to fulfil our contractual obligations to you, to comply with applicable legal requirements, and to keep your account protected against unauthorised access. Data shared with payment processors
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is limited to what each processor needs to complete your transaction — we do not sell your information to third parties. If you access sw88 from a region where local law restricts online account services, your eligibility to use the platform depends on the laws of
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your jurisdiction. Retention periods vary by data type: account records are kept for as long as your account remains active and for a defined period thereafter as required by applicable regulations.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

PRIVACY CONTACT PATHS

Reach Us About Your Privacy Rights

If you want to access the personal data we hold on your account, request a correction, or ask us to delete information we no longer need, our privacy team is ready to help. Reach out through any of the channels below and we will respond within the timeframe required under applicable Malaysian data protection expectations.

Team online

Live Chat

Start a live chat session directly from your sw88 account dashboard. Our privacy support agents are available around the clock to handle data access requests and account-related queries without delays.

Email

Send a written request to our dedicated privacy inbox at sw88.fun. Include your registered account email so we can verify your identity before processing any correction or deletion request you submit.

Help Centre

Visit the Help Centre at sw88.fun for step-by-step instructions on submitting a data subject request, updating your contact details, or withdrawing consent for optional data processing on your account.

HOW WE SAFEGUARD YOUR ACCOUNT

Six Ways We Keep Your Data Safe

Security is not an afterthought at sw88 — it is built into every layer of how we store and process your information.

End-to-End Encryption

All data exchanged between your device and sw88 servers is encrypted using TLS. This covers your login credentials, account details and every payment instruction you send through Touch 'n Go, GrabPay, Boost dan FPX.

Cookie Controls

We use session cookies to keep you logged in and analytics cookies to understand how pages are used. You can manage or disable non-essential cookies at any time through your browser settings without losing access to core account features.

Withdrawal Verification

Before any withdrawal is processed, we confirm the request against the payment method registered to your account. This step protects you from unauthorised payout attempts and keeps your withdrawal history accurate and auditable.

Data Retention Schedule

Active account data is retained for the duration of your account relationship. After account closure, records required for legal or regulatory purposes are kept for the prescribed period, then permanently deleted from our systems.

Your Access Rights

You can request a copy of the personal data we hold on your account at any time. We will provide it in a readable format within the response window set by applicable Malaysian data protection requirements — no charge for standard requests.

Third-Party Data Sharing

We share your data with payment processors like Touch 'n Go and GrabPay only to the extent needed to settle each transaction. We do not sell your data or pass it to advertising networks without your explicit consent.

Common Questions About This Privacy Policy

We have put together answers to the questions our account holders ask most often about how their data is handled at sw88. If your question is not covered here, our live chat team can walk you through the specifics of your own account.

We collect your name, email address, phone number, date of birth, and the payment identifiers linked to Touch 'n Go, GrabPay, Boost dan FPX or FPX. Device and session identifiers are also logged to secure your login and detect unusual access attempts on your account.

Send a written request to our privacy inbox at sw88.fun using the email address registered to your account. We will verify your identity and return a readable summary of your personal data within the timeframe applicable to Malaysia data protection requirements.

Yes. You may request deletion of data we no longer need to service your account. Some records — such as transaction logs tied to your GrabPay or FPX deposits — must be retained for the period required by applicable regulations before permanent deletion can occur.

We share data only with payment processors, fraud-prevention services and technical partners who need it to operate your account. We do not sell personal data or pass it to advertising networks. Each third party is bound by contractual obligations that mirror the protections in this policy.

Session cookies keep your account active during a visit. Analytics cookies help us see which pages are used most. You can disable non-essential cookies in your browser at any time. Core account functions such as login and Boost or Touch 'n Go deposit flows will still work normally after you do so.

After you close your account, we retain records for the period required by applicable Malaysian regulations — typically to satisfy financial record-keeping obligations tied to your FPX or GrabPay transaction history. Once that period ends, your data is permanently removed from our systems.

Reach our privacy team via live chat or the privacy email listed on sw88.fun. Describe the concern and include your registered account email so we can locate your records quickly and give you a substantive response rather than a generic acknowledgement.

How sw88 Handles Your Personal Data

Reach Us About Your Privacy Rights

Live Chat

Email

Help Centre

Six Ways We Keep Your Data Safe

End-to-End Encryption

Cookie Controls

Withdrawal Verification

Data Retention Schedule

Your Access Rights

Third-Party Data Sharing

Common Questions About This Privacy Policy

01 What personal data does sw88 collect when I open an account?

02 How do I request a copy of the data sw88 holds about me?

03 Can I ask sw88 to delete my personal data?

04 Does sw88 share my data with third parties?

05 How does sw88 use cookies and can I opt out?

06 How long does sw88 keep my account data after I close my account?

07 Who do I contact if I believe my data has been handled incorrectly?

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